- Head Office :9 Sovereign House, Stanwell Road Ashford TW15 3QQ
Privacy Policy
Privacy Policy
At 3D Elite Hub, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data. We also explain your rights regarding your information and how you can exercise those rights in compliance with GDPR and other relevant data protection regulations.
Information We Collect
We collect personal information to provide our services and improve your experience with us. The types of data we collect may include:
Personal Identifiable Information (PII)
Your name, contact details (such as phone number and email), and any other details you provide when filling out forms, signing up for services, or contacting us.
Usage Data
Information about how you interact with our website, such as IP address, browser type, browsing behaviour, and device information.
Service-Related Data
Any information you provide related to the services we offer, including health-related data if applicable and permitted by law.
How We Use Your Personal Data
We use the information we collect to provide, improve, and personalise our services. The key purposes for which we process your data include:
Providing Services
We process your personal data to provide the services you have requested, such as care services, assessments, or consultations.
Communication
We use your contact information to communicate with you about your services, respond to your inquiries, and send important updates.
Improving User Experience
We use usage data to understand how visitors interact with our website, allowing us to improve functionality and tailor the content to your preferences.
Legal and Compliance
We may process your personal information to comply with legal obligations, respond to lawful requests from authorities, or for purposes directly related to regulatory compliance (such as GDPR).
Data Storage and Security
We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorised access, loss, or disclosure.
Data Storage
Your personal data is stored securely on our servers, with access restricted to authorised personnel only. We retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Security Measures
We employ technical and organisational safeguards, including encryption, secure networks, and regular security audits, to ensure your data is always protected.
Sharing Your Personal Data
We may share your personal data with third parties under specific circumstances, but only when it is necessary to deliver our services or comply with legal obligations. These include:
Service Providers
We may share data with trusted third-party providers who assist in delivering our services (e.g., payment processors or IT service providers), and they are required to process your data only in accordance with our instructions.
Legal Obligations
We may disclose personal data if required by law, such as responding to court orders, subpoenas, or government requests.
Consent-Based Sharing
If required, we will seek your explicit consent before sharing your personal data with third parties for purposes not outlined in this policy.
Your Rights Regarding Your Personal Data
Under GDPR and other relevant data protection laws, you have the following rights concerning your personal information:
Right to Access
You have the right to request access to the personal data we hold about you and receive a copy of it.
Right to Rectification
You have the right to request corrections if any of the personal information we hold is inaccurate or incomplete.
Right to Erasure (Right to be Forgotten)
You may request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you wish to withdraw consent where applicable.
Right to Restriction of Processing
You have the right to request the restriction of your data processing in certain circumstances, such as during the verification of inaccuracies.
Right to Data Portability
You may request that your data be transferred to another organisation or directly to you in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to the processing of your personal data in specific situations, such as for direct marketing purposes.
How to Exercise Your Rights
To exercise any of your rights concerning your personal data, or if you have any questions or concerns about our Privacy Policy, please contact us at:
info@3delitehub.co.uk
Phone
079 181 48316
Postal Address
Richmond branch:
51A Sheen Lane,
London,
SW14 8AB
Surrey branch:
2 The Parade
Thorpe Road
Staines-Upon-Thames
TW18 3HF
We will respond to your request within the legally required time frame, typically within 30 days.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and provide personalised services. Cookies allow us to recognise your device, remember your preferences, and understand how visitors use our site.
What Cookies We Use
Essential Cookies
Necessary for the functioning of the website.
Performance Cookies
Collect information on how users interact with our site.
Targeting Cookies
Used to deliver relevant advertising and content.
You can adjust your cookie preferences in your browser settings, but please note that disabling cookies may affect your experience on our website.
Compliance with GDPR and Data Protection Regulations
We are committed to complying with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We ensure that all personal data is processed lawfully, fairly, and transparently, and that all necessary safeguards are in place to protect your information.
If you are in the UK or the EU, you have the right to lodge a complaint with the relevant supervisory authority if you believe your personal data has been mishandled.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically.